Terms Of Use

Jewlegacy™ is owned and operated by Hangzhou Jiuyang Network Technology Co., Ltd. | Legal Representative: Zhang Xinjie | Customer Support Email: service@jewlegacy.com
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province

Terms of Use

Purpose

These Terms of Use govern access to and interaction with the Jewlegacy™ website.

They primarily concern website content, navigation, product information, images, brand presentation, digital functions, security, and reasonable visitor conduct.

Order-specific operational matters are described in more detail in the Terms of Service, Shipping Policy, and Return & Refund Policy.

Website Operator

Jewlegacy™ is operated by:

Hangzhou Jiuyang Network Technology Co., Ltd.

Jewlegacy™ is the customer-facing brand used by the company for this website.

Ordinary Permitted Use

Visitors may use the website for lawful retail-related purposes such as:

browsing jewelry;
reviewing product information;
comparing available styles;
viewing product photographs;
reviewing available variations;
reading store policies;
submitting legitimate orders;
accessing available order information;
and contacting customer support.

Prohibited Conduct

Visitors must not knowingly:

attempt unauthorized access to website systems;
introduce malicious software;
interfere with normal website operation;
manipulate store functions;
impersonate another individual;
submit knowingly fabricated information;
provide manipulated after-sales evidence;
circumvent reasonable security controls;
create unreasonable technical load through abusive automated activity;
or use the website for unlawful purposes.

Website Content

Unless otherwise indicated, original Jewlegacy™ materials, including written content, brand presentation, layouts, graphic elements, and owned imagery, are owned by or lawfully used by Hangzhou Jiuyang Network Technology Co., Ltd.

Access to the website does not automatically authorize unauthorized commercial reproduction, deceptive republication, or misleading reuse of these materials.

Jewlegacy™ Brand Identity

The Jewlegacy™ name and associated visual materials identify the customer-facing brand operated through this website.

Third parties must not use these materials in a way that falsely suggests:

authorization;
endorsement;
affiliation;
sponsorship;
or partnership.

Product Information Accuracy

We aim to maintain understandable and reasonably accurate information concerning:

product design;
dimensions;
materials;
variations;
business identity;
contact details;
transportation;
return conditions;
refund timeframes;
and after-sales assistance.

If inaccurate or outdated information is discovered, it may be corrected.

Visual Presentation of Jewelry

Close-up images are commonly used because jewelry contains small design details.

Customers should not assume an item's physical size solely from enlarged photography.

Where dimensions are available, those measurements should be reviewed.

Variations in lighting or screen settings can also affect the appearance of reflective finishes.

Website Interface Standards

Interactive controls and website elements are intended to function in a way reasonably consistent with their presentation.

Jewlegacy™ does not intend to use fake system warnings, fabricated notices, misleading interactive controls, or other interface designs created to trick visitors into actions they did not reasonably intend.

External Services

The website may link to or interact with independently operated services for legitimate technical or operational purposes.

When visitors interact directly with an external provider, the provider's own terms and privacy practices may apply.

Website Security

Reasonable technical and organizational safeguards may be used to protect:

website functionality;
service availability;
website infrastructure;
and customer information.

Attempts to bypass such safeguards may result in appropriate access restrictions.

Automated Access

Automated tools must not be used in a manner that:

creates unreasonable technical load;
disrupts normal website use;
circumvents security controls;
or extracts protected website materials at abusive scale.

Customer Communications

Visitors contacting customer support should provide information that is reasonably accurate to the best of their knowledge.

Users must not knowingly submit fabricated claims, altered evidence, malicious files, or intentionally false order information.

This condition does not restrict legitimate customer complaints or reasonable requests for assistance.

Core Service Information

To maintain consistent information throughout Jewlegacy™, the principal operational timeframes are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Window: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received

Where these subjects appear elsewhere on Jewlegacy™, they should remain materially consistent with these standards.

Website Maintenance

Jewlegacy™ may temporarily modify or interrupt certain website functions where reasonably necessary for:

technical maintenance;
infrastructure improvements;
security updates;
error correction;
or operational changes.

Temporary website maintenance does not alter obligations associated with an existing customer order.

Changes to Product or Website Content

Product collections, photographs, descriptions, navigation, and informational pages may be updated as the website develops.

Updates should not intentionally conceal material information that applied to an order already submitted.

Relationship With Other Store Policies

These Terms of Use should be read together with the current:

About Us;
Contact Us;
FAQ;
Privacy Policy;
Return & Refund Policy;
Shipping Policy;
and Terms of Service.

Where multiple pages address the same operational subject, Jewlegacy™ aims to maintain materially consistent information.

Changes to These Terms

These Terms may be revised when website functionality, operational practices, security requirements, or applicable legal obligations change.

The current version will remain accessible through the website.

Severability

If a particular provision is determined to be invalid or unenforceable under applicable law, the remaining provisions may continue to apply to the extent permitted.