Jewlegacy™ is owned and operated by Hangzhou Jiuyang Network Technology Co., Ltd. | Legal Representative: Zhang Xinjie | Customer Support Email: service@jewlegacy.com
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province
The Story Behind Jewlegacy™
Jewlegacy™ is a jewelry and accessories brand operated by Hangzhou Jiuyang Network Technology Co., Ltd.
Our store is built around thoughtful product presentation, clear business identity, and accessible customer support. Jewelry is often selected for personal style, meaningful occasions, gifting, or everyday wear, so we believe customers should be able to understand the design, dimensions, materials, finish, order process, delivery expectations, and after-sales options before making a decision.
We also believe an online store should clearly identify the legal business responsible for its operation.
Our Business Identity
Brand: Jewlegacy™
Legal Company Name: Hangzhou Jiuyang Network Technology Co., Ltd.
Legal Representative: Zhang Xinjie
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province
Customer Support Email: service@jewlegacy.com
Hangzhou Jiuyang Network Technology Co., Ltd., doing business as Jewlegacy™, operates this website and is responsible for the customer-facing retail services described throughout our policies.
Our Product Philosophy
Jewlegacy™ focuses on jewelry and related accessories designed for personal styling and everyday use.
Depending on the individual item, a product page may explain:
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jewelry category;
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principal material;
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surface finish;
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plating information where relevant;
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decorative elements;
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approximate dimensions;
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chain or bracelet length;
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fastening or closure type;
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available color or finish options;
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included components;
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ordinary care guidance;
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and other relevant characteristics.
We encourage customers to review all available product information before submitting an order.
Understanding Jewelry Photography
Jewelry is frequently photographed at close range so that customers can see small design details.
Close-up photography can make an item appear larger than it looks in ordinary use.
Reflective materials may also appear different depending on surrounding light, photography equipment, screen calibration, and viewing angle.
Where measurements are provided, customers should use the stated dimensions as the primary reference for physical scale.
Materials, Finishes, and Natural Variation
Jewelry appearance can be influenced by material characteristics and production processes.
Minor variations may occur in:
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surface texture;
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polish;
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color tone;
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stone positioning;
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decorative detailing;
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or other non-material visual characteristics.
Small differences that do not substantially change the product's identity, selected variation, or intended use are generally considered normal.
A product that is materially different from its description should be reported to customer support.
Product Selection
Customers should carefully review the selected product variation before submitting an order.
For products with multiple available styles, colors, lengths, finishes, or configurations, the variation shown in the final order details should be checked carefully.
If assistance is needed before ordering, customers may contact our support team.
Order Preparation
Standard orders are generally prepared for dispatch within 1–3 business days.
Preparation may include:
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inventory allocation;
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item checking;
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protective packing;
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fulfillment assignment;
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labeling;
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and dispatch coordination.
Where clarification is reasonably required because order information is incomplete, preparation may be delayed until the necessary information is received.
Transportation
After dispatch, estimated transportation normally takes 3–7 business days.
The transportation period begins after dispatch and is separate from the standard 1–3 business day order preparation period.
Transportation times are estimates based on ordinary operating conditions.
Weather, public holidays, carrier congestion, regional restrictions, customs procedures where applicable, remote destinations, and other external events may occasionally affect delivery.
Fulfillment Locations
Orders may be prepared through our own or partner fulfillment facilities depending on inventory location, destination, product availability, and operational requirements.
The business address displayed on Jewlegacy™ identifies the legal company responsible for operating the website.
It does not mean every product is stored, packed, or dispatched from that address.
Return Period
Eligible merchandise may be returned within 30 calendar days after delivery.
Customers should contact our support team before sending a product back.
This allows the return request to be reviewed and the correct return instructions and destination to be provided.
The public business address should not automatically be used as the merchandise return location.
Refund Completion
After a refund has been approved, normal completion time is 7–10 business days.
External transaction systems may affect the exact date on which the completed amount becomes visible.
Customers may contact us if more than 10 business days have passed after confirmation that the refund was approved.
After-Sales Support
After-sales requests are normally reviewed within 3 business days after sufficient information has been received.
Customers may contact:
For an existing order, please include the order number and a clear explanation of the issue.
Where an enquiry concerns product condition, damage, an incorrect variation, or a missing component, photographs or short video may be requested when reasonably useful for reviewing the matter.
Our Transparency Commitment
Jewlegacy™ aims to maintain consistent customer-facing information throughout the website.
This includes:
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legal company identity;
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business address;
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customer support information;
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order preparation period;
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transportation estimate;
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return period;
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refund completion period;
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and after-sales review time.
Customers should be able to identify who operates the website and understand the main order and after-sales procedures without relying on hidden or unclear information.