Terms Of Service

Jewlegacy™ is owned and operated by Hangzhou Jiuyang Network Technology Co., Ltd. | Legal Representative: Zhang Xinjie | Customer Support Email: service@jewlegacy.com
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province

Terms of Service

Purpose of These Terms

These Terms of Service explain the operating conditions that apply when customers use the retail services offered through Jewlegacy™.

They address product information, order submission, fulfillment, transportation, cancellation, customer support, returns, refunds, and reasonable product use.

Legal Operator

Jewlegacy™ is operated by:

Hangzhou Jiuyang Network Technology Co., Ltd.

The company operates the website and is responsible for the customer-facing retail services described in these Terms.

Product Information

We aim to present the principal characteristics of products with reasonable accuracy.

Depending on the jewelry item, information may include:

approximate dimensions;
material;
color;
finish;
plating information where applicable;
chain or bracelet length;
fastening type;
decorative elements;
selected variations;
included components;
and ordinary care guidance.

Customers should review the complete product page before submitting an order.

Jewelry Scale and Photography

Jewelry products are often photographed using close-up images to make small design details visible.

This can affect the apparent scale of an item.

Where actual measurements are provided, customers should use those measurements when assessing physical size.

Reflective surfaces can also appear differently depending on photography conditions, screen settings, and viewing angle.

Product Variation

Minor non-material differences may occur because of:

material characteristics;
normal production tolerances;
stone positioning;
finishing methods;
manufacturing batches;
or routine production updates.

A material difference affecting the product's principal identity or selected variation should be reported to customer support.

Product Availability

Items displayed through Jewlegacy™ remain subject to inventory availability.

Where an unexpected inventory issue materially affects an existing order, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution.

Customer Information

Customers are responsible for providing sufficiently accurate contact and delivery details.

Incomplete or incorrect information may delay fulfillment.

Where clarification is reasonably necessary before dispatch, we may contact the customer.

Order Preparation

Standard orders are generally prepared within 1–3 business days.

Transportation

After dispatch, estimated transportation normally takes 3–7 business days.

Additional information concerning transportation exceptions is provided in the Shipping Policy.

Shipping Charges

Where a shipping charge applies, the applicable amount is displayed before final order submission and may vary according to destination, available transportation service, and parcel characteristics.

Order Modification

A customer wishing to modify an order should contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment progresses beyond the stage at which modification remains operationally possible.

Modification cannot be guaranteed after dispatch procedures begin.

Cancellation

Cancellation requests should be submitted before dispatch.

We will make reasonable efforts to stop an order where possible.

Once carrier handling or dispatch has begun, cancellation may no longer be available.

We do not intend to add unnecessary barriers solely to prevent legitimate cancellation requests.

After-Sales Review

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Reasonable photographs, video, or other information may be requested when necessary to evaluate a product or delivery concern.

Return Period

Eligible merchandise may be returned within 30 calendar days after delivery.

Customers should contact support and obtain appropriate return instructions before sending products.

Return Destination

The public legal business address is not automatically the merchandise return facility.

The correct return destination will be supplied after a return request has been reviewed and approved.

Refund Completion

Approved refunds normally complete within 7–10 business days.

Damaged Merchandise

Customers should contact us if an item arrives materially damaged.

Reasonable photographs or other relevant information may be requested to review the issue.

After confirmation, an appropriate solution will be provided.

Defective Jewelry

If a product has a suspected structural or functional defect under normal intended use, contact customer support.

The circumstances will be reviewed using reasonable supporting information where appropriate.

Incorrect Merchandise

If a delivered product or variation does not correspond to the submitted order, contact customer support.

A confirmed fulfillment error will be addressed through an appropriate resolution.

Personalized Products

Where a product is specifically customized to customer instructions, relevant product-specific conditions disclosed before ordering may apply.

Such conditions do not remove reasonable assistance for confirmed manufacturing errors, damage, defects, or incorrect customization.

Product Care

Jewelry should be handled and stored with reasonable care.

Depending on its material and finish, exposure to chemicals, abrasive materials, moisture, excessive force, unsuitable storage, or other harsh conditions may affect appearance or condition.

Damage resulting from intentional misuse, unauthorized modification, or use outside the product's reasonable intended purpose may not constitute an inherent product defect.

Website Information Corrections

We make reasonable efforts to maintain accurate website information.

Occasional typographical, technical, or factual errors may nevertheless occur.

We may correct information relating to:

product descriptions;
images;
inventory;
dimensions;
shipping information;
policy information;
or other website content.

Where an error materially affects an existing customer order, we will seek a reasonable resolution rather than intentionally conceal the issue.

Fraud and Abuse Prevention

We may take reasonable steps where activity appears to involve:

unauthorized system access;
fraudulent return activity;
knowingly false claims;
manipulated evidence;
malicious website activity;
or other unlawful conduct.

These measures are not intended to obstruct genuine customer complaints or eligible after-sales requests.

Operational Service Providers

Certain functions may involve providers supporting website infrastructure, fulfillment, transportation, security, analytics, or customer service systems.

The involvement of such providers does not change the customer-facing standards described in Jewlegacy™ policies.

Mandatory Consumer Rights

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under applicable consumer protection law.

Where mandatory local law provides additional protections, those requirements remain applicable.

Core Jewlegacy™ Service Timeframes

For consistency, our principal operational standards are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Period: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received