Shipping Policy

Jewlegacy™ is owned and operated by Hangzhou Jiuyang Network Technology Co., Ltd. | Legal Representative: Zhang Xinjie | Customer Support Email: service@jewlegacy.com
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province

Shipping Policy

Our Fulfillment Timeline

Jewlegacy™ divides standard order fulfillment into two separate stages:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days

The transportation estimate begins after the order has been dispatched.

Stage One — Order Preparation

Standard orders are generally prepared for dispatch within 1–3 business days.

Preparation can include:

inventory confirmation;
jewelry inspection;
protective product packaging;
fulfillment assignment;
parcel preparation;
labeling;
and dispatch coordination.

Circumstances That May Affect Preparation

Preparation may occasionally take longer where:

an address requires clarification;
an inventory transfer is necessary;
a public holiday affects fulfillment operations;
unusual order volume affects operational capacity;
or an unexpected fulfillment issue occurs.

Where clarification from the customer is required, we may contact the email address associated with the order.

Stage Two — Transportation

After dispatch, estimated transportation normally takes 3–7 business days.

This range reflects ordinary transportation conditions and is not an absolute guaranteed arrival date.

Circumstances That May Affect Transportation

Transportation may occasionally be affected by:

severe weather;
carrier network disruption;
seasonal congestion;
public holidays;
regional delivery limitations;
remote locations;
customs procedures where applicable;
incomplete delivery information;
or other circumstances outside normal operational control.

Shipping Charges

Where a shipping charge applies, the applicable amount is shown before final order submission.

The amount may vary according to:

destination;
available transportation service;
parcel size or characteristics;
and other relevant logistics factors.

Required shipping charges are intended to be visible before the order is submitted.

Fulfillment Origin

Orders may be prepared through our own facilities or partner fulfillment facilities according to inventory allocation, destination, product availability, logistics capacity, and operational requirements.

The Zhejiang business address displayed on Jewlegacy™ identifies the legal company operating the website.

It does not mean every product is physically stored or dispatched from that address.

Jewlegacy™ does not intend to describe a parcel as locally dispatched when that would not accurately reflect the applicable fulfillment arrangement.

Tracking Information

Where tracked transportation is available, tracking information will be provided after dispatch.

Carrier systems may require additional time before the first visible tracking event appears.

Tracking Has Not Updated

If tracking remains unchanged for an unusual period, contact:

service@jewlegacy.com

Please provide the order number and tracking reference where available.

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Delayed Transportation

If a shipment appears delayed beyond the ordinary estimate, we may review:

warehouse dispatch information;
tracking events;
carrier service notices;
destination information;
and other relevant records.

Where appropriate, additional information may be requested from the carrier or fulfillment provider.

Package Appears Lost

If available information reasonably suggests that a parcel may have been lost during transportation, the matter will be investigated.

Depending on the circumstances and investigation findings, a resolution may include:

continued carrier investigation;
replacement;
refund;
or another reasonable solution.

Transfer of the parcel to a carrier does not automatically end our responsibility to review a legitimate delivery concern.

Tracking Shows Delivered but the Parcel Is Missing

If the carrier records a parcel as delivered but it cannot be located, customers should first check:

the immediate delivery area;
household members;
building reception;
parcel lockers;
safe delivery areas;
and available carrier notes.

If the parcel remains missing, contact our customer support team.

A delivered tracking event is relevant information, but it is not automatically treated as the sole reason to reject a reasonable delivery complaint.

Address Accuracy

Customers should provide a complete and reasonably accurate delivery address.

If an error is discovered, contact customer support promptly.

We will make reasonable efforts to correct the address before dispatch where operationally possible.

Changes may no longer be available after the parcel enters carrier handling.

Multiple Parcels

An order containing multiple products may occasionally be divided into separate parcels because of:

inventory allocation;
separate fulfillment locations;
packaging requirements;
or operational considerations.

Separate parcels may have different tracking references and may arrive on different dates.

Unsuccessful Delivery

If an order is returned after delivery could not be completed, we will review the available information.

The appropriate next step may depend on the reason for the unsuccessful delivery, carrier records, parcel condition, and accuracy of the delivery information supplied.