Privacy Policy

Jewlegacy™ is owned and operated by Hangzhou Jiuyang Network Technology Co., Ltd. | Legal Representative: Zhang Xinjie | Customer Support Email: service@jewlegacy.com
Business Address: Room A-191, No. 30 Sanliting Road, Zhanlongkou Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province

Privacy Policy

Privacy at Jewlegacy™

Hangzhou Jiuyang Network Technology Co., Ltd., operating as Jewlegacy™, recognizes the importance of handling customer and visitor information responsibly.

This Privacy Policy explains what information may be collected through the website, why it may be used, how certain information may be shared for legitimate operational purposes, how long information may be retained, and what requests individuals may be entitled to make under applicable law.

Information Provided by Visitors and Customers

Depending on how a person uses the website, voluntarily provided information may include:

name;
email address;
telephone number;
delivery address;
order reference;
selected products and variations;
customer support correspondence;
delivery enquiry details;
return request information;
and photographs or video supplied for after-sales review.

Customers should avoid submitting personal information that is not reasonably necessary for the service requested.

Technical Website Information

Certain information may be generated automatically when the website is accessed.

This may include:

IP address;
browser type;
device information;
operating system;
approximate region;
referring source;
pages viewed;
session information;
interaction events;
cookie identifiers;
and diagnostic information.

How Information May Be Used

Information may be used where reasonably necessary to:

manage orders;
coordinate fulfillment;
arrange transportation;
provide tracking information;
respond to customer enquiries;
investigate delivery concerns;
administer returns;
complete approved refunds;
evaluate damaged or incorrect products;
maintain website functionality;
protect website security;
identify misuse;
resolve technical issues;
understand website performance;
maintain appropriate business records;
and comply with applicable legal obligations.

Fulfillment and Transportation Providers

Information necessary to prepare and deliver an order may be shared with relevant warehouse, fulfillment, and transportation providers.

We aim to limit the information provided to what is reasonably necessary for the relevant operational function.

Other Operational Service Providers

Jewlegacy™ may work with providers supporting areas such as:

website infrastructure;
hosting;
data storage;
customer service tools;
analytics;
security;
fraud prevention;
logistics;
and professional services.

These providers are expected to handle relevant information according to applicable contractual and legal requirements.

Cookies and Similar Technologies

Cookies or similar technologies may be used where appropriate to support functions including:

essential website operation;
session continuity;
preference storage;
security;
technical diagnostics;
website performance measurement;
and usability improvements.

Browser settings or website controls may allow visitors to restrict certain technologies.

Some essential website functions may operate differently if necessary technologies are disabled.

Website Analytics

Technical or aggregated information may help us understand how visitors interact with Jewlegacy™, identify site errors, assess navigation, and improve performance.

Where applicable law requires specific consent before certain technologies are used, appropriate mechanisms should be implemented.

Customer Support Records

When customers contact us, relevant correspondence and related order information may be retained where reasonably necessary to:

understand the request;
investigate the order;
provide follow-up assistance;
document the result;
and improve customer service processes.

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Delivery Information

Information needed to deliver an order may be supplied to the relevant fulfillment and transportation providers.

The ordinary estimated transportation period after dispatch is 3–7 business days.

This timeframe is included here to maintain consistency with other Jewlegacy™ customer-facing information.

Return Information

Eligible products may be returned within 30 calendar days after delivery.

Return-related records may include the order reference, reason for return, product-condition information, correspondence, and supporting photographs where relevant.

Refund Records

Approved refunds normally complete within 7–10 business days.

Associated records may be retained where reasonably necessary for customer service, recordkeeping, dispute resolution, and applicable compliance purposes.

Information Security

We use reasonable organizational, administrative, and technical measures designed to reduce risks including:

unauthorized access;
accidental loss;
misuse;
inappropriate disclosure;
and unauthorized alteration.

No internet-based environment can be guaranteed to be completely secure.

Visitors should also take reasonable measures to protect their devices and account-related information.

Information Retention

Information may be retained for as long as reasonably necessary for legitimate operational or legal purposes.

These purposes may include completing orders, assisting customers, maintaining appropriate business records, resolving disputes, preventing misuse, and complying with applicable obligations.

Different information categories may require different retention periods.

International Processing

Jewlegacy™ may work with service providers and operational partners located in different jurisdictions.

As a result, information may sometimes be processed outside the country where a visitor resides.

Where applicable law requires safeguards for such processing, reasonable measures will be used as required.

Individual Privacy Requests

Depending on applicable law, individuals may have rights concerning their personal information.

These can include requests for:

access;
correction;
deletion in qualifying circumstances;
restriction of certain processing;
or additional information about how information is handled.

Available rights and legal exceptions vary by jurisdiction.

Requests may be submitted to:

service@jewlegacy.com

Reasonable identity verification may be requested where necessary to prevent unauthorized access to personal information.

Children's Information

Jewlegacy™ is a general retail website and is not specifically designed to knowingly collect personal information from children who cannot lawfully provide the necessary consent.

Where information is identified as having been collected in circumstances inconsistent with applicable age-related requirements, reasonable corrective steps may be taken.